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Practice Survey Reporting

Patient Expereince Survey 2016/2017

 

We have now had our results from the National GP Patient Survey. We are very pleased with improvement that we have achieved this year.

 

 

90%     find it easy to get through to the surgery on the phone.             (National Avg 73%, Local Avg 83%)

92%     find the receptionists at this surgery.                                            (National Avg 87%, Local Avg 90%)

62%     usually get to the see or speak to their preferred GP                  (National Avg 59%, Local Avg 66%)


89%     were able to get an appointment to see or speak to someone the last time they tried.                                                                                                                                              (National Avg 73%, Local Avg 83%)

93%     say the last appointment they got was convenient                      (National Avg 92%, Local Avg 92%)

73%     describe their experience of making an appointment as good   (National Avg 73%, Local Avg 80%)

62%     usually wait 15 minutes or less after their appointment time to be seen

                                                                                                                        (National Avg 65%, Local Avg 69%)

54%     feel they don’t normally have to wait long to be seen.                (National Avg 58%, Local Avg 63%)

92%     say the last GP they saw or spoke to was good at giving then enough time. 

                                                                                                                        (National Avg 87%, Local Avg 89%)

94%     say the last GP they saw or spoke to was good at listening to them   

                                                                                                                        (National Avg 89%, Local Avg 91%)

87%     say the last GP they saw or spoke to was good at explaining tests and treatments  

                                                                                                                        (National Avg 86%, Local Avg 89%)

90%     say the last GP they saw or spoke to was good at involving them in decisions about their care.   

                                                                                                                        (National Avg 89%, Local Avg 85%)

90%     say the last GP they saw or spoke to was good at treating them with care and concern     

                                                                                                                        (National Avg 89%, Local Avg 91%)

95%     had confidence and trust in the last GP they saw or spoke to  

                                                                                                                        (National Avg 95%, Local Avg 97%)

99%     say the last nurse they saw or spoke to was good at giving them enough time

(National Avg 92%, Local Avg 94%)

99%     say the last nurse they saw or spoke to was good at listening

(National Avg 91%, Local Avg 94%)

97%     say the last nurse they saw or spoke to was good at explaining tests and treatments

(National Avg 90%, Local Avg 92%)

94%     say the last nurse they saw or spoke to was good at involving them in decisions about their care                                                                                                 (National Avg 85%, Local Avg 87%)

97%     say the last nurse they saw or spoke to was good at treating them with care and concern

(National Avg 91%, Local Avg 93%)

100%   had confidence and trust in the last nurse they saw or spoke to

(National Avg 97%, Local Avg 98%)

78%     are satisfied with the surgery opening hours

(National Avg 76%, Local Avg 78%)

95%     describe their overall experience of this surgery as good

(National Avg 85%, Local Avg 89%)

86%     would recommend this surgery to someone new to the area

(National Avg 78%, Local Avg 83%)

Patient Expereince Survey 2013/2014

Please find attached a copy 2013/14 PPG Annual Report

Survey_Report_March_2014.doc

Please find attached the 2013/14 Patient Survey Results

IPQ_-_St_Catherine's_Surgery_-_2014.pdf

 

Patient Experience Survey 2012/2013

Please find attached St Catherine's Surgery, Patient Participation Group (PPG) Annual Report.  This report includes details of our latest in house survey.

pdf2013 Survey Results

pdf Annual Report 2013


2011/2012 Report

PPG Report 2012 Annual Report 2014 Survey_Report_March_2014.doc

Patient Survey Results 2012



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