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GDPR Regulations

New Regulations come in to law on 25th May 2018, on how we manage your personal information.Please see our Patient Privacy Notice in the Further information link below.  This will help you understand how we manage and store your personal information.




Repeat Prescriptions

Prescriptions that are on your repeat medication slip will be ready for collection 48 hours (2 working days) after 2pm once they are received, if in doubt please phone the reception to check if your prescription is ready for collection; if you require a medication that is not on your repeat slip then we would advise you to phone the practice after 48 to ascertain whether the doctor has approved it.

Repeat Prescriptions can be ordered by:

  1. Coming into surgery.

  2. Online services - bring in one form of address ID and one form of Photo ID in to surgery 
  3. Prescription Ordering Line on 0300 421 1215. Monday to Friday 9am to 5pm
  4. By post enclosing a Stamped Addressed Envelope.

  5. You can arrange for your local chemist to order and collect your repeat prescription, in some case they may also offer a delivery service

If you feel that that have an exceptional reason for ordering your prescription over the phone, please speak or write to Lyn Hough, Reception Team Leader, to see if alternative arrangements can be put in place.

Prescriptions ordered online will only be available for collection from St Catherine's.

EPS - This will mean that we will be sending all repeat prescriptions electronically to patients nominated pharmacy.  The benefit for patients is that they will not have to visit the practice to collect their repeat prescription.  Please inform the pharmacy that you wish to nominate that you would like to sign up for this service. If signed up to Online Services, you are able to change your pharmacy nomination.


From 31 May 2018, a range of medicines that are available to buy over the counter from pharmacies and supermarkets will no longer be routinely prescribed by GP surgeries.

These are medicines associated with a number of minor, short term conditions, which either get better by themselves or you can treat yourself. (A full list of these is below) The decision in Gloucestershire follows a recent national consultation and NHS England guidance which recommends this change. As a provider of services and treatments, we all have a duty to plan and prioritise fairly and use the public money available to achieve the maximum health benefit for the people of Gloucestershire.

The annual prescribing cost for these medicines in Gloucestershire is around £2 million which we think could be put to better use to support more serious health conditions. Costs to the NHS are often higher than those over the counter when other fees are included such as those for dispensing or medical consultations.

The change will also help to ease some of the pressure on GP surgeries, so doctors and other healthcare professionals can concentrate on patients with more serious or long term conditions. The average purchase cost of many of these medicines no longer prescribed on NHS prescription will be around £2 to £3 – for example olive oil ear drops, antifungal skin cream or hay fever tablets. The price of these items may vary slightly, but will range from 30p (for a small packet of paracetamol) to around £5 (for a bottle of branded cough medicine). Please discuss the best range of medicines available to you with your community pharmacy team. A leaflet explaining the changes is available in the surgery and at local pharmacies.

We hope that you understand the rationale behind this decision. If you have any concerns about how this will impact your health, please contact our practice pharmacist, Eve. If you have any concerns or complaints about the decision, please contact the CCG at:

NHS England guidance -

Self –Care Information:

Advice / Access to services:

NHS Choices/ Pharmacy:

Conditions for which prescribing should be restricted from reference above:

Items of limited clinical effectiveness 1. Probiotics 2. Vitamins and minerals

Self-limiting conditions 3. Acute sore throat (short term sore throat) 4. Cold sores of the lip (infrequent) 5. Conjunctivitis (pink eye/swelling and redness around the eye/eye infection) 6. Coughs and colds and nasal congestion 7. Cradle cap that causes distress to the infant and is not improving (yellow scaly patches that sometimes appear on the scalps of young babies). 8. Haemorrhoids (piles) 9. Infant colic (stomach pain/trapped wind pain)

Minor conditions suitable for self-care 10. Mild cystitis (pain when you urinate due to mild infection) 11. Mild irritant contact dermatitis (mild allergic type of skin reaction) 12. Dandruff (mild scaling of the scalp without itching) 13. Diarrhoea (adults) (frequent watery bowel movements) 14. Dry eyes / sore tired eyes 15. Earwax 16. Excessive sweating (mild – moderate hyperhidrosis) 17. Head lice 18. Indigestion and heartburn 19. Infrequent constipation (difficulty in passing stools) 20. Infrequent migraines 21. Insect bites and stings 22. Mild Acne 23. Mild dry skin 24. Sunburn 25. Sun protection

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