St Catherine's along with the other practices in St Paul's Medical Centre now provided a Physiotherapy Triage Service. Staffed by very experienced Advanced Physiotherapy Practitioners, this new and exciting Service support patients have improved access to appointments without the need to be referred to another Service.
The Service provides, Same Day, Routine and Telephone Appointments which can be booked directly by the reception team in each St Paul's Surgery.
The Advanced Practitioners (AP's) work across all the five surgeries in the medical centre, however, patients can still access this service from any of the surgeries that the AP's are working from.
The Receptionist's in each practice have been trained to follow a pathway to ensure that the correct patients access the service. Patient's will therefore, be asked a few straight forward questions, to enable them to follow the pathway.
If an appointment is appropriate, the patient will be told the time and place of the appointment. The patient will be advised to attend 10 minutes earlier than their appointment time to complete a medical questionnaire.
The AP's have full access to the patient's records, (only if the patient gives consent!), and will complete their consultation straight on to the patients medical record.
The AP's will provide advice and information of appropriate care, or in some cases will refer patients directly to other services.
This service is provided in Partnership with Gloucestershire care Services NHS Foundation Trust