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GDPR Regulations

New Regulations come in to law on 25th May 2018, on how we manage your personal information.Please see our Patient Privacy Notice in the Further information link below.  This will help you understand how we manage and store your personal information.

 

 

Contact Details

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@StCatherines_1

 

 Receptionists are NOT just being nosey!

Reception staff are members of the practice team and it has been agreed that they SHOULD ask patients why you need to be seen. Reception staff are trained to ask certain questions in order to ensure that you get the:

 

  •     Most appropriate care
  •     By the most appropriate health professional
  •     At the most appropriate time

 

Receptionists are asked by the Doctors to collect brief information from patients

 

  1.      To help prioritise home visits and phone calls
  2.      To ensure that all patients receive the appropriate level of care
  3.      To direct patients to see more appropriate other health professionals rather than a doctor

 

ALL MEMBERS OF STAFF ARE BOUND BY CONFIDENTIALITY RULES

 

  •     Any information given by you is treated STRICTLY CONFIDENTIAL
  •    The Practice would take any breach of confidentiality very seriously and deal with this accordingly
  •    You can ask to speak to a receptionist in private away from the reception
  •    If you feel an issue is extremely private and do not wish to say what this is then this will of course be respected

 

Thank you for your support

View details for:-

Address book Address

St Catherine's Surgery
St. Pauls Medical Centre
121 Swindon Road
Cheltenham
GL50 4DP

Telephone Numbers Telephone Numbers

Telephone:
01242 215005
Health Visitors
0300 421 8645
District Nurses
0300 421 6070
Prescription ordering line
0300 421 1215
Out of Hours:
NHS 111
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form, they need to be put in writing via email or in person to Lyn Hough (complaints manager).If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

 
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