St Catherine's SurgeryTel: 01242 215005
Hesters Way SurgeryTel: 01242 215005
Proposed change to our Practice Computer System.
From August 2018, we will be changing and migrating to a new computer system. 'System One' is widely used in Gloucestershire both in general practice and in community services.
As we prepare for this major change we are unable to sign up patients for electronic access through 'Patient On-line Services'
New Regulations come in to law on 25th May 2018, on how we manage your personal information.
Please see our Patient Privact Notice in the Further infromation link below. This will help you understand how we manage and store your personal information.
These are run every Tuesday afternoon at the main surgery. Patients with asthma (including children) and chronic chest problems will be sent appointment either yearly (in the month of their birth) of six monthly in between. We also regularly recall patients with chest problems by sending written appointments. If you receive a suggested appointment time but are unable to keep it, please contact reception so a more convenient time can be arranged.
Asthma clinics are run by our Nurse Practitioners, Clinical Pharmacist and Assistant Practitioners with special training in chest problems, they are all supported by Dr Thorogood. We have specialised diagnostic equipment and a range of theraputic devices so we can accurately diagnose problems and supply medication / devices suited to individual needs. Visit the National Asthma Campaign's website.
St Catherine's Surgery Respiratory Lead is Sister Nicky Ingram
4 out of 5 diabetic patients on St Catherine's list are now cared for by our surgery diabetic clinic. Patients should make an annual appointment in the month of their birth, and a six monthly check up in between. At each appointment you will be given a blood test form for use prior to your next appointment. Open the link above to learn more about our services. Visit the Diabetes UK (formally the British diabetic Association) website.
Patients annual reviews will be undertaken by our Assistant Practitioners, and Dr Wilson or ANP Liz Bull, While our Six Monthly reviews will be undertaken by the Practice Nurses and Assistant Practitioners.
St Catherine's Surgery Diabetic Leads are Dr Graham Wilson and ANP Mrs Liz Bull
Patients known to have ischaemic heart disease (angina and/or previous heart attack)are invited to attend this annual clinic run from St Paul's.
Patients should make their annual appointment in the month of their birth. This can be done by phoning the main reception. No appointments will be sent from the practice. At each appointment, patients will be given a blood test form for their next appointment. Duplicates can be requested from reception.
The clinic is run by an assistant practitioner and Dr Wilson/ANP Liz Bull. Patients need to arrange to have their blood tests, including cholesterol level, prior to the clinic so we have the maximum information on which to look at treatment options with. We have recently publish a Patient Charter on Long Term Conditions clinics, which can be found on the front page of this website.
For further information on ischaemic heart disease and over heart conditions use the link to the British Heart Foundation ...
St Catherine's Surgery Heart health Leads are Dr Graham Wilson and ANP Mrs Liz Bull
Nikki Hennel our midwife, provides Antenatal care, Antenatal parentcraft classes and she visits mothers in their homes after delivery of their babies. She will also come and see you at home during early pregnancy.
We offer a shared care maternity service with our midwife Carolyn Plumb, who can be contacted on 01242 272318.
In addition to these services, the Primary Health Care Team undertake many other health related activities and have access to modern diagnostic equipment such as audiometer, ECG, spirometer, 24 hour blood pressure monitor, sonic-aid etc., please ask any member of the team for help.
St Catherine's are now working alongside the other GP Practices in St Paul's to provide additional access to appointments in the evenings and weekends.
GP and Nurse Appointments will be available Monday to Friday until 8pm and Saturday and Sunday Mornings from 8.30am to 12.30pm.
Appointments will be provided from the St Catherine's Surgery however, the service will be staffed with GP's and Nurses from all Surgeries. All the GP's and Nurses will have access to your medical notes.
It is hoped this this will allow patients greater access to services outside normal working hours.
The Out of Hours Service will continue to operate, and patients need to phone 111 if they have an emergency when the service is closed.
This new Service is a booked appointments service ONLY, and is not available to drop in's.
From March 2018, St Catherine's Surgery working alongside the other St Paul's Surgeries will be providing a direct access Physiotherapy Services.
Patient's needing urgent treatment will be triaged following an agreed pathway will be booked into an appointment with one of our new Advanced Physiotherapy Practitioners Hannah Morley and Kathryn Ker.
Hannah and Kathryn will be able to see and treat and refer on to other services if appropriate. Proving a much quicker and more effective treatment pathway for patients.
All patients 65 years and over are entitled to a Pneumococcal vaccination, which protects against some types of pneumonia. Most of over 65 year old patients will have already had this jab. You usually only need it done once, it is not an annual vaccination. Visit the NHS Website for more information
We have been informed that patients born within the following date ranges will be entitled to a shingles vaccination (please note that the eligibility changes every year);
For more information please visit the NHS Website
Trips to far away destinations are increasingly popular and the lower costs plus faster transport make it feasible for the many. The variety of different adventurous type trips are also on the increase.
This is all good news, however, with such diversity, the risk of travel to your health is increased and this makes the appointment with the nurse more complex. For example, we need to know about your travel itinery and any significant aspects of your health in the past.
These are typical questions we will be asking:-
We need to perform a risk assessment (The Travel Risk Assessment form is below or you can collect on from main reception at St Catherines) before deciding which vaccines are recommended and the advice that will best address your needs.
For this reason the appointment could take 20 minutes or even a little longer. Within this surgery we plan to give you the necessary injections within the appointment time to save you having to come back.
Modern vaccines are excellent today, so if you do feel nervous, please try not to worry - people are always surprised at how easy the injections are and unlike experiences remembered from the past!
It would help us greatly if you had some awareness of the travel health problems that you may be of risk from on your trip before you come for your appointment. Before you attend you appointment please go to the website (link below, print off and read the information for the country you are visiting and bring it to the appointment with you.
We are also a Yellow Fever Immunisation Centre. Please contact reception on 01242 215005
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel. If required, vaccines may have to be ordered as they may not be a stock vaccine. Your last appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form at least 5 working days before coming to see the nurse.
Travelling in Europe
If you are traveling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website, or you can collect one from main reception at St Catherines
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Proposed Changes to the Services Provided at the Health Living Centre
Proposed centralisation of services to St Catherine’s Surgery
As you will be aware St Catherine’s Surgery has historically provided services in two locations, one centrally in St Paul’s Medical Centre and another branch surgery in the Healthy Living Centre (HLC).
Due to growing pressures and in line with our commitment to act in the best interests of our patients, we have had to look at what we can continue to provide safely and efficiently.
The doctors and other staff providing services have come to the view that we could provide a better service to all our patients if we provide services from one site going forward; namely the main surgery, St Catherine’s, in St Paul’s Medical Centre.
Over the years we know that patients have used the services at both locations and we welcome all patients to come to St Catherine’s. Our proposal is that all the appointments with all the practice staff will be at the main surgery site going forward, providing more appointments at the central site.
We do recognise that for some patients travelling to St Paul’s Medical Centre is not convenient. NHS Gloucestershire Clinical Commissioning Group (the commissioner of primary care [GP] services in the county) is currently reviewing primary care service provision at Hesters Way HLC. They have been approached by a local Cheltenham GP practice with a view to offering services at this location if St Catherine’s application to close their services is approved.
We are asking a number of patients registered with the practice who use our services at the HLC your views on the proposal to relocate services. We would be grateful if you could complete the survey questionnaire attached to this letter and return it to either the main surgery in St Paul’s Medical Centre or to the HLC. The deadline for responses is Friday 6th April 2018
If you require further copies of the survey questionnaire these are available from reception at St Catherine’s Surgery and the HLC.
The doctors and staff thank you very much for your ongoing support for the practice.
Present Service provided at the HLC
The HLC is under a new provider GHAC. GHAC are an established NHS provider across Gloucester and Cheltenham. They presently provide the Choice + service, which provide additional GP services to practices and thus improves access for patients.
St Catherine’s Surgery provides a Branch Surgery from the HLC.
At the HLC we provide;
The present reception team will only be able to provide a ‘Meet and Greet’ reception function for our patients. The provision of registration, repeat prescriptions, appointment making and advice and information will be provided by the main reception team at St Catherine’s. The HLC telephone number for St Catherine’s patients will cease to operate and we therefore ask that patients phone 01242 215005.
Our Health Visitors provide health care advice and children's development checks. They visit new mothers and babies at home and attend the weekly baby clinics. They are also available to advise all families with children under 5 with a range of issues including behavioral management, eczema, constipation, bed wetting and challenges to parenting and step-parenting. They can be contacted on weekdays by telephoning 0300 421 8645.
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