St Catherine’s Surgery is currently installing a new electronic patient record system called SystmOne
To ensure we provide a safe and effective service to patients during the transition period a few changes have been made to our usual operating procedures. We aim to make the transition as undisruptive as possible.
The new system will bring substantial benefits for both patients and staff,
- PrescriptionsWe will be unable to generate any electronic prescription during the transition to SystmOne.
From Monday 27th August 2018 to Monday 10th September 2018:
- (There will be no access our patient online services)
- Or by phoning the Prescription Ordering Line on 0300 421 1215
- In writing (or your by repeat ordering sheet)
- In person
- Directly by your local pharmacy
- All prescriptions requests will need to be made:
- If you would like to order your prescriptions early, to miss this period please feel free to do so, and make a note that you are ordering extra for this reason.
- All prescriptions will be printed on paper. Prescriptions can either be picked up from the surgery in person or collected by a pharmacy on your behalf. (Prescriptions, will take longer than 48 hours to produce during this time).
- If your prescription is normally sent to a nominated pharmacy electronically they will collect your paper prescription automatically – you won’t need to specifically ask them to.
- Vision Online Services – Booking appointments on line.
- You will not be able to book appointments online from Monday 27th August 2018.
- Availability of Routine and Emergency (on the day appointments)
- We are not offering routine pre-bookable GP and Nurse Appointments during these two weeks. If you want to be seen regarding an on-going routine matter you will need to call for an on-the-day routine appointment with a GP and Nurse.
- Our Telephone lines open at 8.30am. Please note there are a finite number of these appointments.
- We will continue to offer a Triage Service for new, acute problems.
- We will not be providing clinic appointments during this period.
- Please consider utilising your local pharmacy first scheme for health advice and for minor ailments. Pharmacists are highly trained health professionals who can do far more than just dispense medicines. They are able to offer advice on how to treat most minor illnesses. If they can’t provide the appropriate treatment, they will advise you of the nest course of action to take.
- The NHS 111 telephone advice line offers advice on a range of medical concerns and is staged by fully trained health advisors.
- Specific Nurse, Physiotherapy and midwife appointments can be booked as normal.
- We will continue to offer GP and Nurse appointments in our extended hour’s clinic as normal. These run every week day evening and Saturday and Sunday mornings. Please speak to a receptionist for details or to book an appointment.
- The phlebotomy service (Blood clinic) on the 2nd floor of St Paul’s Medical Centre will be running as usual.The new system will bring substantial benefits for both patients and staff.
We would appreciate your support and patience during this time, as our staff will be coping with a different way of working, so will be both slower and I have to say a little STRESSED!
We thank you again during this time of transition.
NEW SERVICE - TO PROVIDE EVENING AND WEEKEND APPOINTMENTS
St Catherine's are now working alongside the other GP Practices in St Paul's to provide additional access to appointments in the evenings and weekends.
The service provides GP and Nurse appointments till 8pm Monday to Friday and from 8.20am to 12.30pm Saturday and Sunday and Bank Holidays.
Although you may not see your normal GP, all the GP's and Nurses have access to your Medical Records.
Improved Access Patients Information Sheet is available in the Appointments section of this website.
Illness or Injury?
Not Sure Where To Turn?
ASK - NHS 111
PHARMACY - Pop In and speak to a Pharmacist about the Pharmacy First Scheme
It can be difficult sometimes to know where to turn for help when you are ill or injured, but it is not an emergency.
Now, you will never be without timely advice on what to do.
Search by condition (e.g. earache) or search by service using our innovative new smartphone App or Website, call NHS 111 or ask your pharmacist for advice.
Use the App or Website to quickly check symptoms, get advice on what you can do for yourself and the right local NHS Service to help you when needed.
You can also get information on opening hours, service locations and waiting times.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
Do you need to re-order your medication? Visit our prescriptions page and register for online services. Find out more
Electronic Prescription Service means that we will be sending all repeat prescriptions electronically to patients nominated pharmacy. The benefit for patients is that they will not have to visit the practice to collect their repeat prescription. Please inform the pharmacy that you wish to nominate that you would like to sign up for this service. You can change your nominated Pharmacy via the Patient Online Services, you will need to sign up to the website to be able to do this by providing 2 forms of ID; 1 photographic and 1 proof of residency.
(Site updated 01/09/2018)